Terms of Service

Welcome to Dorexis. These Terms of Service ("Terms", "Agreement") constitute a legally binding agreement between you ("Customer", "User", "you") and Dorexis ("we", "us", "our", "Company"). By accessing or using our website at www.dorexis.shop (the "Site"), or by making a purchase from us, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Company Information

Dorexis is a trading name operated by:

📍 Address: 1 WALKFIELD DRIVE, EPSOM, ENGLAND, KT18 5UF, United Kingdom
📧 Email: ucem2571@outlook.com
📞 Phone: 0345 677 9829

2. Eligibility and Account Registration

By using our Site, you represent and warrant that:

• You are at least 18 years of age, or accessing the Site under the supervision of a parent or legal guardian
• You have the legal capacity to enter into a binding contract
• All information you provide to us is accurate, current, and complete
• You will maintain the security of your account and promptly notify us of any unauthorized use

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion, including but not limited to suspected fraud, violation of these Terms, or any other reason.

3. Products and Pricing

3.1 Product Descriptions

We strive to display our women's clothing and accessories as accurately as possible. However, we do not warrant that product descriptions, images, colors, or other content are completely error-free. Actual colors may vary due to your monitor settings and lighting conditions.

3.2 Pricing

All prices listed on the Site are in British Pounds (£ GBP) and include Value Added Tax (VAT) where applicable. We reserve the right to adjust prices at any time without prior notice. Prices for items in your cart are locked at the time of checkout, but we cannot honor pricing errors. If a pricing error occurs, we will contact you before processing your order.

3.3 Availability

All products are subject to availability. We reserve the right to discontinue any product at any time without notice. If an item becomes unavailable after you place an order, we will notify you and offer a replacement or full refund.

4. Orders and Payment

4.1 Order Acceptance

After placing an order, you will receive an order confirmation email. This email does not constitute acceptance of your order. We reserve the right to cancel or refuse any order for reasons including but not limited to:

• Product unavailability
• Pricing or description errors
• Suspected fraud or unauthorized transactions
• Violation of these Terms

4.2 Payment Methods

We accept the following payment methods: Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Klarna (where available). By providing payment information, you represent that you are authorized to use the payment method.

4.3 Billing Information

You agree to provide current, complete, and accurate billing information. We may use third-party payment processors to handle transactions. Your payment information is encrypted and processed securely; we do not store full credit card details on our servers.

5. Shipping and Delivery

Shipping and delivery terms are outlined in our Shipping Policy, which is incorporated into these Terms by reference. Delivery timeframes are estimates and not guaranteed. Risk of loss passes to you upon delivery to the shipping carrier.

6. Returns and Refunds

Our Return Policy is incorporated into these Terms. For full details on eligibility, timeframes, and procedures, please refer to that policy. Your statutory rights as a UK consumer are not affected.

7. Intellectual Property Rights

All content on the Site — including but not limited to images, logos, text, graphics, icons, designs, product photographs, and software — is the exclusive property of Dorexis or our content suppliers and is protected by United Kingdom and international copyright, trademark, and other intellectual property laws.

You may not:

• Reproduce, distribute, modify, or create derivative works from any content without our express written permission
• Use our trademarks or branding without authorization
• Copy or scrape product descriptions, images, or pricing for commercial purposes

8. User Conduct and Prohibited Activities

When using our Site, you agree not to:

• Violate any applicable laws, regulations, or these Terms
• Infringe upon our intellectual property rights or those of third parties
• Transmit viruses, malware, or other harmful code
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use robots, scrapers, or automated means to access the Site without our permission
• Interfere with the proper functioning of the Site or disrupt other users' experience
• Harass, abuse, or harm any person or entity
• Impersonate any person or entity or provide false information

9. User-Generated Content

You may have the opportunity to submit reviews, comments, photos, or other content ("User Content"). By submitting User Content to Dorexis, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

You represent that you own or have permission to share any User Content you submit, and that it does not violate any third-party rights or applicable laws.

10. Third-Party Links

Our Site may contain links to third-party websites or services that are not owned or controlled by Dorexis. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. You acknowledge and agree that Dorexis shall not be liable for any damages or losses caused by your use of any third-party website.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Dorexis and its directors, employees, partners, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, use, goodwill, or other intangible losses, arising from:

• Your use or inability to use the Site
• Any conduct or content of any third party on the Site
• Unauthorized access, use, or alteration of your transmissions or content
• Products purchased or obtained through the Site

Our total liability to you for any claim arising out of or relating to these Terms or your purchase shall not exceed the total amount paid by you for the product in question.

12. Disclaimer of Warranties

THE SITE AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

13. Indemnification

You agree to indemnify, defend, and hold harmless Dorexis and our affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your violation of these Terms
• Your violation of any law or third-party rights
• Any User Content you submit
• Your use of the Site or products

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or your purchase shall first be attempted to be resolved through good-faith negotiations. If unresolved, disputes shall be submitted to the exclusive jurisdiction of the courts of England and Wales.

For UK consumers, nothing in these Terms affects your statutory rights, including the right to pursue claims in your local county court or through alternative dispute resolution (ADR) schemes such as the Retail Ombudsman.

15. Changes to Terms

We reserve the right to modify these Terms at any time without prior notice. Changes will become effective immediately upon posting to the Site. Your continued use of the Site after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Return Policy, constitute the entire agreement between you and Dorexis regarding your use of the Site and purchase of products.

18. Contact Us

If you have any questions about these Terms of Service, please contact us:

📧 Email: ucem2571@outlook.com
📞 Phone: 0345 677 9829
📍 Address: 1 WALKFIELD DRIVE, EPSOM, ENGLAND, KT18 5UF, United Kingdom